Privacy Policy

Serious Play (“Serious Play,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, seriousplay.agency (the “Website”), contact us, or engage with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

We may collect information that you voluntarily provide to us, including when you submit an inquiry, request a consultation, or contact us through the Website.

This may include:

• Name

• Company or organization

• Email address

• Mobile or telephone number

• Marketing budget

• Information about your business, marketing needs, or project

• Any other information you choose to provide in a message or inquiry

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We may also automatically collect certain technical information when you use the Website, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited and interactions with the Website

• Referring website or source

• Approximate location derived from technical information

• Date and time of visits

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Evaluate whether our services are appropriate for your business

• Schedule consultations or communicate with you about potential projects

• Provide and manage our services

• Send relevant communications regarding our services

• Improve our Website, services, and marketing

• Understand how visitors use our Website

• Measure and optimize advertising campaigns

• Detect, prevent, and address fraud, security issues, or misuse

• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, analytics tools, and similar technologies to understand how visitors interact with our Website and to improve our marketing efforts.

These technologies may help us:

• Understand Website traffic and visitor behavior

• Measure the effectiveness of advertising campaigns

• Improve Website performance and user experience

• Build audiences for relevant advertising

• Attribute conversions to marketing campaigns

Depending on how you access our Website, these technologies may include tools provided by third parties such as Meta Platforms, Inc., Google, and analytics or website technology providers.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

4. Advertising and Analytics

As a performance marketing agency, we may use advertising and analytics technologies to understand Website activity and measure the effectiveness of our campaigns.

For example, we may use technologies provided by Meta or Google to measure interactions with advertisements, understand conversions, and improve campaign performance.

Third-party providers may process information in accordance with their own privacy policies and terms.

We do not control how third-party platforms independently process information once it has been transmitted to them. We encourage you to review the privacy policies of these providers for more information about their practices.

5. How We Share Information

We do not sell your personal information.

We may share personal information with trusted service providers and third parties when reasonably necessary to operate our Website, communicate with you, provide services, or perform business functions.

These parties may include:

• Website hosting and technology providers

• Analytics providers

• Advertising and marketing platforms

• Customer relationship management and communication tools

• Email and scheduling providers

• Professional advisers, such as legal or accounting professionals

• Government authorities or other parties where required by law

We may also disclose information when necessary to protect our rights, property, security, or the safety of others.

6. Third-Party Websites and Services

Our Website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. If you follow a third-party link, we recommend reviewing that website’s privacy policy before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to inquiries, maintaining business records, providing services, resolving disputes, and complying with legal obligations.

The specific retention period may vary depending on the nature of the information and the purpose for which it was collected.

8. Data Security

We take reasonable organizational, technical, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information in certain circumstances

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request information about how your personal information is processed

To exercise a privacy right, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Philippine Data Privacy

Serious Play aims to handle personal information in accordance with applicable Philippine data protection laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, where applicable.

If you have questions or concerns about how we process your personal information, you may contact us using the information below.

11. Children's Privacy

Our Website and services are intended for businesses and general audiences and are not directed toward children.

We do not knowingly collect personal information from children through the Website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable legal requirements.

We encourage you to review this page periodically for the latest information about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Serious Play
Philippines
Email: hello@seriousplay.agency

Website: seriousplay.agency